2jz Privacy Policy — Protecting Your Data in Malaysia
User privacy is a priority at 2jz. This policy explains what information we collect, how it is used, how it is protected, and the rights you hold as a user of our platform in Malaysia.
Information We Collect
When you register and use the 2jz platform, we collect the following categories of information to ensure a smooth and secure user experience:
Account Information
Your full name, email address, phone number, and identity verification details provided during registration. This information is required to create and maintain your account.
Payment Information
Details related to financial transactions in Malaysian Ringgit (RM), including the bank account holder’s name, DuitNow information, or account numbers used for deposits and withdrawals. We do not store full credit card numbers — payment processing is handled by trusted third-party providers.
Device & Browser Information
IP address, browser type, operating system, screen resolution, and other technical information collected automatically when you access the platform. This data is used for troubleshooting and performance optimisation.
Usage Data
Platform activity records such as pages visited, game types played, bet values, and session duration. This data helps us understand usage patterns and improve our services.
How Your Information Is Used
2jz uses the collected information solely for purposes related to platform operations and enhancing the experience for users in Malaysia. The main purposes for using your data are:
- Account management — to securely create, verify, and maintain your user account;
- Transaction processing — to accurately and promptly process deposits and withdrawals in MYR;
- Identity verification — to meet security requirements and prevent fraud as well as multiple account abuse;
- Customer support — to help you resolve account issues, technical queries, and payment-related concerns;
- Platform improvements — to analyse usage patterns and improve platform performance, layout, and functionality;
- Compliance — to fulfil legal and regulatory obligations applicable in Malaysia.
2jz does not use your personal data for third-party advertising or sell your information to external parties.
Cookies & Activity Tracking
The 2jz platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored by your browser when you visit our platform.
Types of Cookies Used
- Session cookies — temporary and deleted when you close your browser; used to maintain your logged-in status;
- Preference cookies — saving your preferences such as language and display settings for a more convenient experience next time;
- Analytics Cookies — collecting anonymised usage data to help us understand page performance and improve platform functionality.
You can configure your browser to block or delete cookies, but this may affect certain platform functions like automatic login tracking. Continued use of the 2jz platform is considered consent to the cookie usage described above.
Data Storage, Security & Sharing
How Data Is Stored & Protected
All 2jz user personal data is stored on servers protected with industry-standard SSL encryption. Access to this data is restricted to 2jz staff who require it for legitimate operational purposes. We implement appropriate technical and organizational security measures to protect data from unauthorized access, loss, or misuse.
Data Retention Period
Active account data is retained for as long as your account remains active. Upon account closure, data is kept for a set period as required for audit, legal compliance, and the resolution of any outstanding claims, after which it is securely deleted.
Third-Party Sharing
2jz does not sell or rent users' personal data to any third party. Data may be shared with payment service providers as necessary to process your MYR transactions, and with the relevant authorities where required by Malaysian law. All third-party providers involved are bound by strict confidentiality agreements.
Your Rights as a User
As a user of the Malaysia-based 2jz platform, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal data, subject to legal requirements
To submit any requests related to the privacy rights above, please contact the 2jz support team by emailing [email protected]. We will process your requests within a reasonable timeframe and notify you of the outcome.
Policy Changes & How to Contact Us
Privacy Policy Updates
2jz reserves the right to update or amend this Privacy Policy at any time to reflect changes in data handling practices, Malaysian legal requirements, or platform improvements. Any changes will take effect immediately upon posting to this page along with the latest update date. We encourage users to review this page regularly.
Contact the 2jz Support Team
If you have any questions, concerns, or requests related to this privacy policy or how your data is handled, please contact us via:
- Email: [email protected]
- Platform: Via the support section in your account after logging in
Our team will endeavour to respond to all privacy-related enquiries accurately and within a reasonable timeframe. For more information on user rights and responsibilities, you may read Terms & Conditions or review Responsible Gaming us.
Still Have Questions About Your Data?
Our FAQ section covers a wide range of common questions about accounts, payments, and privacy. Or register now to start your 2jz experience with complete confidence.